Solution

Status tracking that replaces the 'any update?' phone call.

Let customers follow their job from intake to completion — the way they track a package.

Where it starts

The problem

Customers want to know where their job stands. Without a way to check, they call — and every call interrupts the people doing the work.

What we do about it

Our approach

We build status tracking that customers open from a private link or portal: clear stages, timestamps, and notes, updated by staff in a couple of clicks. Optional notifications go out when a stage changes.

What's included

Common functionality

A starting point, not a fixed feature list. We scope what your business actually needs and leave out what it doesn't.

Customer-facing status page via private link
Configurable stages for your process
Staff status updates from the admin dashboard
Notes, photos, and estimated completion
Email or SMS on status changes
History for every job

Integrations

Connects with

Email and SMS
Customer portal
Admin dashboard

See all integrations

Use cases

Where it fits

Auto repair and body work
Custom fabrication and restoration
Any multi-stage service with a waiting customer

Proof

Where we've built this for a real business.

All work

Website + Custom Business Management System

Denny's Garage

A family-owned auto body shop in South San Francisco with no website and a front desk running on phone calls. We built the public site and the shop-management system behind it.

Behind the site